The Meghalayan Age

User Agreement

1. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.

Your contract is with us and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Website.

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

2. How long will my order take to arrive?

We make sure to process your order as quickly as possible. Order will arrive at the delivery address within 7-14 working days depending on the pin code. We ship throughout the week except on Sundays and public holidays. To ensure that your order reaches you in good condition and in the least time possible, we ship solely through reputed courier partners.

Public holidays are as applicable in India.

3. Do you ship to PO Box Addresses?

Unfortunately, we are unable to ship to a PO Box address.

4. I shipped my order to the wrong address. Can you reship my order?

We can only accommodate an address change request prior to dispatch of product(s) from our warehouse. Please raise the request by send an email us to care@themeghalayanage.com with your details and updated shipping address

5. Will I have to pay shipping charges for delivery in India?

We offer free shipping under standard delivery in India on orders above Rs 999. For all orders below Rs 999 we charge Rs 149. Additional Shipping charges are applicable for express(faster), customised and guaranteed deliveries. Express, customised and guaranteed deliveries are available at select few locations in India. Contact our customer care at care@themeghalayanage.com for more detail.

6. Do you ship outside India?

Currently Unavailable

7. Where is my order?

You will receive an email notification from our logistics partner as soon your order gets handed over to our courier partners. Alternatively, you may email us at care@themeghalayanage.com and one of our customer care representative will be happy to help you with your inquiry.

8. I don’t want recipient to receive invoice/package value as it’s a gift. Can this be done?

Unfortunately, it is mandatory for all packages to be dispatched with invoices as per government regulations. Contact our customer care at at care@themeghalayanage.com for more detail.

9. Where is my order processed from?

All orders get processed from our warehouse in Lachumiere, Shillong , Meghalaya, India.

10. Do you offer in-store pick-up for online orders?

Currently, we are not offering this service.

11. What do I do if no one is at home during order delivery?

Our delivery person will call you while making a delivery attempt. You can let them know your preferred date of delivery. Alternatively, you can inform our customer care at care@themeghalayanage.com

PRICING AND PAYMENT POLICY

1. What are the accepted payment methods for domestic transactions?

You can make payment in INR on Payment Gateway through credit card, Debit card, Net banking, and UPI.

2. What if my card has been charged multiple times for the same order?

We will refund the extra amount after receipt of money and bank confirmation. Get in touch with customer support if issues persist.

3. Do you provide cash/card on delivery ?

Currently unavailable

CANCELLATION, EXCHANGE AND RETURN POLICY

A. CANCELLATION POLICY

We can accommodate an order cancellation request only in cases where the product(s) has not yet been dispatched from our warehouse. Please raise the request by Email at care@themeghalayanage.com.

B. EXCHANGE / RETURN

1. Products are eligible for Exchange / Return if:
- Damaged or defective products received
- Incorrect product is delivered
- Food products are not eligible

2. Exchanged items will be delivered within 7-14 days post receipt of returned item.

3. All items eligible for return and exchange must be returned with price tags, invoice etc. in the original box/package as delivered to you.

4. What is the return process?

i. Raise a return request with customer care via email at care@themeghalayanage.com
ii. Prepare package with original packaging, tags, and invoices
iii. Hand over the package to our logistics partner

5. Where do I send returns?

Please send the item(s) to our return centre mentioned below:
Dakti Crafts, UC 002, Upper Nongrim Hills, Shillong 793003 Meghalaya

6. When Can I expect a refund for returned items?

Once we have received your returned item(s) in an acceptable condition at our warehouse, we will initiate the refund amount within 7-14 business days.

Important Note

• Refunds will not be issued if the returned products have been found to be altered in any way before being returned to our logistics partners
• We will not be able to accept returns of customised products
• No returns will be accepted after the 7-day returns window i.e. if the 7 days post-delivery of order has expired
• All returned products go through a quality check at our return centres. Refund will be issued only for products which passes the check at our return centres
• All return products must be returned in original packaging along with product tags,

7. What if my replacement item is out of stock now?

We’ll initiate a refund if the item is not available.